Delivery Time
We aim to deliver your order within 5 to 12 business days. Please note that delivery times are estimates and may vary due to factors beyond our control, such as carrier delays, customs processing, or local holidays.

Order Processing
Orders are typically processed and shipped within 1-3 business days after payment confirmation. Once your order has shipped, you will receive tracking information via email.

Shipping Costs
We currently offer free standard shipping on all orders within the UK. For other regions, shipping costs will be calculated at checkout.

Tracking Your Order
After your order is dispatched, you will receive a tracking number so you can monitor your shipment’s progress.

Delays and Issues
While we strive to deliver promptly, Lumneon is not responsible for delays caused by shipping carriers, customs, or events outside our control. If you experience any issues or your order has not arrived within the expected timeframe, please contact us at lumneon.info@gmail.com , and we’ll be happy to assist you.

We offer a 30-day return policy. You have 30 days from the date you receive your order to request a return.

To be eligible, items must be returned in the same condition you received them — unworn, unused, with tags, and in their original packaging. Please keep your receipt or proof of purchase.

To start a return, contact us at lumneon.info@gmail.com. Once your return is approved, we’ll provide a prepaid return shipping label and instructions. Please note, returns sent without prior approval will not be accepted.

Damages and Issues
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately at lumneon.info@gmail.com so we can resolve the issue quickly.

Exceptions / Non-Returnable Items
Certain items cannot be returned, including:

• Perishable goods (food, flowers, plants)
  
• Custom or personalized products
  
• Personal care goods (beauty products)
  
• Hazardous materials, flammable liquids, or gases
  
• Sale items and gift cards
  

If you have questions about a specific product, please get in touch.

Exchanges
To exchange an item, please return your original purchase first. Once the return is approved, you can place a new order for the desired product.

Refunds
After we receive and inspect your return, we will notify you of the refund status. Approved refunds will be issued to your original payment method within 10 business days. Please note that bank processing times may vary.

If you haven’t received your refund within 30 business days of approval, please contact us at lumneon.info@gmail.com